GENERAL PURCHASING TERMS AND CONDITIONS
BOBO CHOSES would like to offer you its on-line purchasing service to let you shop from anywhere in the world, at any time you choose.
This document contains the General Terms and Conditions governing the contract which will bind you to BOBO CHOSES. We thus ask you to read these carefully, reminding you that we are available to clear up any doubts that you may have, through our Customer Service.
You can get in touch with us by e-mail at the following address: firstname.lastname@example.org; by telephone calling at +34 93 790 24 02 from Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 3 pm, or by post at the following address: C/Jaume Balmes 14, 08301 Mataró (Barcelona), Spain.
We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.
BOBO CHOSES reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.
The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is BOBO CHOSES, S.L., a company under Spanish law, located in Calle Jaume Balmes, número 14, registered in Barcelona Company Register, in volume 41.617, sheet 19, page B-390.950, entry 1 and with Spanish tax number (C.I.F.) B65223182 (hereinafter, “BOBO CHOSES”).
2.- DISTRIBUTION OF PRODUCTS
The products offered by BOBO CHOSES will be available and distributed to the following countries:
Spain, Portugal, France, Monaco, Italy, Holland, Belgium, Luxembourg, UK, Germany, Austria, Denmark, Finland, Ireland, Sweden, Iceland, Russia, Bulgaria, Slovakia, Rumania, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Greece, Croatia, Cyprus, Turkey, U.S.A., Canada, Puerto Rico, South Korea, Japan, Taiwan, China, Hong Kong, Singapore, Australia, New Zealand. South Africa, Mexico, Colombia, Bolivia, Brazil, Argentina, Chile, Costa Rica
India, Israel, Kuwait, Lebanon, Qatar, Saudi Arabia, UAE
3.- PLACING ORDERS AND FORMALIZING THE CONTRACT
To place your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step you will receive an electronic mail confirming acceptance of the order.
BOBO CHOSES will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, BOBO CHOSES will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that BOBO CHOSES offers you. As an alternative, if you are not interested in the product offered by BOBO CHOSES, we will proceed to refund any sum which you have paid in accordance with Section 104 of Legislative Royal Decree 1/2007.
4.- GUARANTEE OF THE PRODUCTS
All the products supplied by BOBO CHOSES have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.
To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by BOBO CHOSES.
In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.bobochoses.com website are not of contractual nature but merely informative.
In the event of an item having any flaw or defect during the guarantee period, you must immediately inform BOBO CHOSES of this by sending an e-mail to the Customer Service in order for us to be able to manage the incident properly as soon as possible.
5.- PURCHASE CANCELLATION AND RETURN POLICY
As laid down in Section 71 of aforementioned Legislative Royal Decree 1/2007, you have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from BOBO. Any returns must previously have been accepted by BOBO CHOSES.
For this reason, BOBO CHOSES will proceed to refund the price paid for the products, in the terms and on the conditions detailed below, or will proceed to credit your user account for use in future purchases (valid for 6 months), as you may wish.
You may only return products which are in the same condition as they were when you received these. BOBO CHOSES will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
To be able to proceed to process the return of products you must get in touch with us so we can give you the information and documents required to go through with the return. In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.
In the event of this being a return at your own choice, you will have to defray the return expenses due to send the products to BOBO CHOSES in accordance with Section 101 of Legislative Royal Decree 1/2007.
In the event of this being a return due to an error, a faulty product or the fault of BOBO CHOSES, this return will not entail any additional cost for you.
After receiving the product, BOBO CHOSES will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return, in accordance with Section 76 of Legislative Royal Decree 1/2007, and by the same means as used for making the payment.
The rights recognized by current legislation are in any event safeguarded.
The delivery times given at any time by BOBO CHOSES will always be informative and guidelines, not being binding for BOBO CHOSES. The delivery of your order will be made to the address stated in the order that you have placed. If the delivery were delayed for any reason, we will inform you of this as soon as possible.
BOBO CHOSES will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control. BOBO CHOSES will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time. The couriers will make two attempts at delivery to the address stated and your order will be returned to BOBO CHOSES after these two attempts, should they be unsuccessful. In this last case, BOBO CHOSES reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods.
It is in BOBO CHOSES’ interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the obligations and commitments taken on with you.
7.- PRICE AND SECURITY
The price of products is as stated on this website. In the event of BOBO CHOSES’ detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price.
If it were not possible to get in touch with you for three days from when BOBO CHOSES learns of this error we would proceed to cancel the order and refund you the sums paid.
The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.
Nevertheless, for purchases made from the Canary Islands, Ceuta and Melilla, the V.A.T. will be deducted from the price of the products but the amount due for applicable taxes will have to be added, as well as any duties or customs dues, where applicable, which will be for the purchaser’s account.
The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.
Payments with credit cards will be made online. BOBO CHOSES guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, BOBO CHOSES reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.
With no detriment to this, in compliance with what is laid down by Organic Act 15/1999, dated 13 December, on Personal Data Protection (LOPD), and by Law 34/2002, dated 11 July, on Services of the Information Society and Electronic Commerce, we are informing you that, by making purchases through our website, you have been informed and given your consent to your personal data being included in the file known as “Clients”, previously made known to the Spanish Data Protection Agency, and managed under the responsibility of BOBO CHOSES, S.L., and will be used for facilitating processing of the orders made and following these up, delivering products and offering services, processing payments, getting in touch with you as regards orders, products, services and innovations and promotional offers, updating our records, performing the maintenance of your account at the web page for online sales of BOBO CHOSES, S.L., and in general for enabling us to render the services contracted over this website.
In any event, you can state your refusal to be sent the commercial information stated in the previous paragraph, by sending us an e-mail to email@example.com.
The files, premises and data processing systems of BOBO CHOSES have the necessary technical and organizational security measures as required by Section 9 of the LOPD and Title VIII of the RLOPD to guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access.
We are also informing you that you can practice your rights of access, rectification, cancellation and opposition expressly recognized in the LOPD by means of a written signed request sent to our Customer Service, by sending an e-mail to the address firstname.lastname@example.org, telephoning us at +34 93 790 24 02 or by means of postal mail sent to the address BOBO CHOSES, C/Jaume Balmes, 14, 08301 Mataró (Barcelona), Spain, accompanying in any event a photocopy of your I.D. card. If there is any change in your data, you should inform us at the same address, waiving any liability for the company in the event of not doing so.
9.- INTELLECTUAL PROPERTY
BOBO CHOSES grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.
BOBO CHOSES furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation.
Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.
10.- APPLICABLE LEGISLATION AND JURISDICTION
Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Barcelona.